I am an 8-year customer of Virgin Mobile with a prepaid no contract calling plan. I setup an automatic top-up payment option whenever balance falls below $5 or once every 90 days by using a credit card.in June I occasionally checked my account and found there was a $9.99 fraud charge with a code of ...
I had a Virgin ARC phone and the screen went out on it, When I called Customer Service I was told I could get a USB cable and pull my information to my computer. After looking everywhere and driving 200 miles to Las Vegas to find this cable I was then told by Virgin Customer Service that the ARC ...
This is a copy of some of the mail I have sent to Virgin Mobile customer service without any resolution. I have a situation that your customer service people have been unable to resolve so I am writing to you. I am ready to leave your companyand go to Metro PCS where they have cheaper plans and ...
I bought virgin mobiles phone xtc for 90.00 not including minutes on jan 9 charged it and activated it on the 11th. I had previously had a net 10 phone for 3 yrs and was informed it would not be a problem switching over my number. This was a mistake it took 2 days to realize I was not receiving ...
My friend is on Virgin Mobile's $0.18/minute plan. Virgin Mobile overcharges him sometimes, charging 4 minutes for a call lasted less than 3 minutes, for example. When he asked the Virgin Mobile to credit back the minutes, the customer service from Virgin Mobile told him that they could not do ...