I recently ordered Fios service and could not believe what a mess verizon customer service was. The technician could not arrive at the four hour window time, so they had to rescedule. The next day the technician did arrive in the given window time, but could not install the bundle because for some ...
How about me? I go to work and dont sit at a desk with a phone. Other companys have 24-7 service. This is the worst when a utility company puts a charge on your bill and you cant get through to customer service. ...
On October 15 I asked that my service be transferred to a new address on November 24. On October 16 all service was disconnected. After 4 days Verizon TV and Internet (Fios) were restored at the old address. I still have no home phone and have been informed I will not have service until November ...
It is very sad when Verizon cannot accede the low bar set bye perennial screw up Time Warner. Not only were hold times excessive and I was sent back and forth to different departments, customer service was incapable of answering questions. When I asked for a supervisor I was given Brian (28350) and ...
I signed up for fios about 4 months ago, each month my bill has been higher than i was quoted when i signed up, each month i've had to contact a customer service rep. (spent at least an hour on the phone regarding service/billing issues). ...
How many ways can you say TERRIBLE!!! Just to ask a simple question related to a charge. I spoke to 10 different people, entered my phone number 9 times, was transferred to the wrong department 4 times, given 5 different numbers to call, got the spanish language recordings, transferred to the wrong ...