Per my phone request Customer Service revised my bundled service to include HD channels. I had been paying for an HD receiver for 12 months before this request. It was an add'l $10/mo for the HD revisions. No mention of a contract extension. Then letter stating activity change and extension of ...
I've had Verizon DSL for years and was excited when they laid the fiber line in my neighborhood finally. It worked out that my dish network contract was coming to an end as well (perfect timing) I went on line to order the bundle package $99 - free internet for a month, free movie channels for 3 ...
I recently bought a LG Voyager, they state it cost like $250 but they had a sale that cost like $199 but with a $50.00 rebate. Well, when we completed the transaction, I noticed that they charged me a very high tax on the phone, it was about $33 tax charge. I asked why, their explanation was that ...
Alright Verizon came to my apt. Building, mind you there are only 6 apts to install the ont on the outside and run the line from house to pole, ok that was all done in the middle of July. Was told by the tech wait 30 days then we could start ordering fios service. 30 days have come and gone, called ...
Was scheduled to have Fios installed in A.M. of 10/28. Arrived at the house at 8 A.M., by 11:45 no show so called Verizon. Was told the installers would be at the house by 2 or 3 P.M. At 4:15 no show, again called Verizon. Was switched from one department to another several times, cut off twice, ...
Text of letter sent to Verizon today: I have placed several calls to your customer service center related to a variety of billing errors on my FIOS account (referenced above), and to date one of them remains unresolved. After having FIOS installed on January 31, the first bill showed a charge of ...