I am reporting the phone giant Verizon, in particular their residential service. Below is a copy and paste of a hard copy letter that I sent to Verizon. What gets even better after you read the letter below, is when I talked to a Verizon rep for the final time on the phone last night, he (Walter) ...
I received my bill and noted that the alleged contract I have with Verizon is apparently meaningless. The bill that was $170.12 last month is now $176.06 this month. The reason, as explained by the customer service representative on the phone, is that the Internet charges had increased 13.5% from ...
Do verizon cell phone users realize that this company charges you time every time you listen to your voice mail messages? Nowhere does it say that you are charged. You cannot even call your own phone which would be a mobile to mobile call... They will charge you. I only recently found this out, so ...
A few months back I bought a 4G hotspot internet device from Verizon. The first bill was $500!! I was shocked and sure there had been a mistake. They told me I had gone over my usage for the month. Usage? I was not educated by the salesperson on how I was being charged for looking on you tube, ...
I was a Verizon (VZ) customer from 1996 through 2011 (15 years!), and I paid every VZ bill in full immediately. Although there's never much to like about the phone company, when things went wrong VZ usually made things right one way or another. About a year or two ago, I noticed a significant ...
I was contacted last month by a sales representative for Verizon soliciting my business phone service. I told her I am interested in the package she presented to me but could not make a decision now due to the fact I wanted to check with my current provider, Surftone, to see if I was in a contract ...