Arrived in Phx with grandson from DC. He was going home to Colo Spgs. We walked him to that gate. At check in DC that AM could not give us his boarding pass for Colo Spgs but sent his bags on. Gate help says we have no reservation for him. I have confirmation letter in my hand. Still no ...
I was pulled off the plane while waiting to depart and was told that I did not pay for my airfare even though I had a ticket and was already on the plane! After I was yanked off, I was then threatened that the plane was going to take off without me if I didn't pay (again). On top of that, they were ...
In March I decided to fly the newly popular US Airways, or "Sully Air" as I renamed after Cpt. Sullenberger's fantastic emergency landing into the Hudson. I departed from JFK in NY and flew to Phoenix to visit my sister. When I landed in Phoenix and arrived at her house, I unpacked my ...
I went on a ski trip to Swizerland. One my way back from Zurich my ski bag was torn open and the my ski equipment was damaged. I went to customer service to file a claim. The lady entered the claim in the computer system. Then she told me that US Airways may not pay the claim for they aren't ...
2 tickets were bought for my 86 year mother and one for myself. My elderly Mother is ill and not able to fly at this time. I asked for a credit of the ticket and they said they could but wanted a $150 re issue fee. Per ticket! We gave them a months plus notice and they could not do anything better ...
The Guaranteed Air Fare Rule is a ripoff and a scam. US Airways has a "Guaranteed Air Fare Rule", which offers customers a voucher if there is a drop in ticket price. However, US Airways charges $150.00 change fee on domestic tickets and $250.00 change fee on international tickets. These ...