I purchased a hair straighter at this store Tuesday night, when I returned home and opened the package I noticed it was not only heavily used but broken in half. I attempted to return the item the following morning and was effectively accused of shop lifting. The Manager there, Rebecca, said that ...
Guess what happens when a manager wrongfully accuses a customer of stealing? Nothing!!! They keep their job. The customer for the horrible experience... Oops sorry! Hey Ulta, do you really give bonuses to employees that catch shoplifters? Maybe a few lawsuits will change the way you look at your ...
May I say that I was in a new Ulta store in Las Vegas to get my eyebrows waxed. It must have been when this store was new because it still was very clean and in a new area. I must have gotten there when the store was about to close for the evening, there was one person working in the salon and it ...
I was in the brand new Fort Worth store at I-35 and Heritage trace. The manager there named Brandy was very rude and didn't know anything. Also, she allows her employees to sit right outside the front door in front of passing customers. GROSS! I was there Nov. 28/Black Friday. There was four people ...
I've always had really good experiences at Ulta. I'm shocked by some of the stories on here, but anyone looking to try the store should! Not all stores are like some of them mentioned. I always buy from Ulta or Sephora, usually online, and the first time I went to Ulta they were really friendly and ...
I purchased a starter kit for liquid keratin. It didn't work so I took it back. It cost $69.00 plus tax. The clerk at ULTA (I live in Austin, TX) would not give me a refund because I had used more than 3/4 of the small bottle of product. I told him, that because of my hair type and length, I had to ...