Put on hold for 30 minutes. There are not enough "representatives to handle month end "busy" time. One rep. Gave us the WRONG information, saying our reservation did not comply with what we had ordered. SHE WAS WRONG and we were in knots for hours before the matter was settled. She ...
The only comment I have is that when I returned the cargo-van my bill end was $ 46.14, same as U-haul sent me as confirmation to my e-mail by the same amount, but in the card bank statement that I used for this transaction show two charges: the first one, on 03/22 Uhaul # 001 602-263-6895 Us for $ ...
My U-Box was supposed to ship on the 12'th of March, but due to a bank error or U-Haul oversight it did not. I drove 1300 miles found an apartment and started work. After the nine day max for shipping was up I called and was told it was delivered and on site, "I'll be right in, thanks." ...
Hiring smart anything was good but customer support was terrible. First we'd to hear the workers protest freely about different clients about the day-we hired the vehicle that was Sunday, February 11 at 12:55pm. 24 hours later is once the problem occurred. We we are informed because we'd hired a ...
About 6 months ago my brother and I rented a trailer from uhaul, we Were moving my mother from Lancaster pa to Johnstown pa. On our return trip from Johnstown the trailer brakes locked up, so I called uhaul to have someone come and get The trailer, or fix it. After waiting for hours with no reply I ...
I went to the 8641 Pulaski Hwy branch of Uhaul. Russell is the manager. I had to have a hitched installed in my car. Had to go 3 times because the one installer they have is incompetent, rude and unprofessional. I had CONFIRMED apporintment each time but he did not honor them. Spent a total of 15 ...