I logged onto the U-Haul website to reserve a truck three weeks in advance of my move. I entered my information, and was given a confirmation number for my truck. Three days before I was set to move, U-Haul calls me to tell me that they did not have my truck and could only get me a truck, half the ...
I rented a 12 foot trailer from U-Haul for a cross country trip. After they hooked up the trailer hitch to my van hitch, I loaded it and began my 3000 mile journey. Only 200 miles into the trip, the trialer hitch broke causing a serious accident. Not only did U-Haul's Insurance (Western Republic) ...
We were moving and need to rent a U-Haul. After paying for the U-Haul we went out side with the U-Haul employee to inspect the vehicle. As we were inspecting the vehicle we notice numerous scrapes and dents to the truck. I stated to the employee, "how come you are not marking down the damage ...
My husband and I went to the Spartanburg SC location to rent a 5X8 trailer one way last Saturday (Oct. 7). There were several people just hanging around in the store talking to the employees and they were ALL using very explecit language in front of all of the customers. The manger was witness to ...
Timeline: June 23 — Made a reservation for a 14' truck to be used for a one way move from College Park, MD to Annapolis, MD. The quoted price was $78 for the truck and 50 miles. The confirmation page indicated that someone would contact me. June 24 - July 6 — no one contacted me July 7 — called ...
It has come to our attention that U-Haul Truck Rental has a very poor reputation dealing with costumers. Victimizing cousumers nationwide. Trucks breaking down is common. Most of all, U-Haul franchises have a habit Nation Wide of renting inferior Trucks in an effort to remove them from their fleet, ...