Below is an email letter from myself to Tracfone in regards to recent events between myself and their telephonic customer service line. Even with my opinion being that this incident is egregious display of unfair treatment towards a valued customer it does not in itself make them fraudulent or ...
We purchased a Tracfone with Lifetime Double Minutes included last year. At some point soon after, the phone ceased to work. I contacted Tracfone both by phone and by email, at which time Tracfone determined that sending the phone back would not be cost effective. Tracfone did not offer to send a ...
I thought my problems with Tracfone were over, but not just yet!!! After my repeated calling 2 days ago, incoming calls were OK, so I thought it all fixed! That was a BIG mistake!!! Yesterday when I tried to make an outgoing call, nothing happened!!! I called Tracfone AGAIN, put in all sorts of ...
After 4 days and NUMEROUS phone calls to their representatives (who ALL said the problem was resolved), it FINALLY is, for now! All I was requesting was that my minutes and telephone #, be transferred from my old tracfone to the new one! First of all, after waiting for 72 hours for those things to ...
Adhering to a 2-minute contact to 411 Directory-Assistance, I realized that 50 units were taken from my telephone. Many calls to Customer Support including a produced no description or help. Them all mentioned that my telephone was functioning good plus they don't understand why 50 units were ...
I would like to caution anyone about getting a trachoma. Their phones are not good phones. I bought a new phone and right when I was talking on it, it went dead. I had only had it for a month. After getting transferred around and spending hours on the phone they said it was a defective phone and ...