I am an extremely unhappy customer. I tried to get TWC's attention today via Facebook and Twitter, and NO ONE even responded to my complaints. I had to look at other Facebook users' comments to get your name/email. I don't even know where to start. To begin with, I believe that you charge an ...
I was interested in the triple play package from Time Warner and called customer service. Once I was able to talk to someone they informed me that I could not get the triple play package for $89.99 because I am existing customer. I expressed my disappointment with TW and asked to speak with a ...
Time Warner has to be the worst company I've ever dealt with, and I'm not just talking about cable companies. After getting unexpected charges on my bill, I called to inquire. I was on the phone for an hour, transferred four times, and in the end they didn't do anything for me except make me really ...
Completely unexpectedly, TWC disconnected my service—cable and internet. The bill was not late. I called for several hours—six times during one day—and was told that I had to speak to someone in collections. This was curious, since I owed nothing, however when I finally spoke to this person, he ...
To all Disgruntled Time Warner Customers please read: I see many complaints about TWC and their employees and the treatement the customers receive when trying to resolve issues. I want to share some advice. Why would you want to be on the phone for 6-7 hours speaking with a cable provider and not ...
I called Time Warner Cable in regards to getting their services after their online search said it was not available. I have neighbors on both sides of me with in 4 or 5 telephone poles who have access to this service. Their line literally runs past my house. I was told that it would be $6000 ...