TW Cable bills have a tiny note at the bottom of the page: "Unresolved concerns: Information Technology Agency, City of L.A., call 311." City of L.A. Says they had so many complaints that a year, year-and-a-half ago they stopped handling these complaints. Manager just told me the same ...
I have spent considerable time with the dispatch department and customer service in an attempt to straighten out a problem I am having with Time Warner. They have no supervisor in customer service that I can speak with - only a promise that someone would call back within 24 hours to speak with me. ...
I really like internet speed, but the experienced that I had so far with Time Warner Cable it hasn't been that good. First of all, I was making all my payments on time, most of the time I'll pay them online and one day I messed up and put the wrong credit card number. So I knew that next bill was ...
Recently my wife and I bought a house. We had TWC service (phone, television, and Internet) in our apartment, and elected to transfer that service to the house. Service at the apartment was roughly $80/month. After getting the service connected, we noticed we were no longer receiving phone calls on ...
I have been a loyal Time Warner Cable customer for many years. A few days ago, started to experience connectivity problems. Running the speed test, the download speed would be fine, while the upload speed would completely freeze (Fail message after several minutes). I immediately called Customer ...
I received a letter from TWCable in October that I will be saving over a $100 from what I am paying per year. My next bill was $18 more a month (and I didn%u2019t change any services). I called up on November 14th and spoke to Kelly Cornwell who said she can setup all 3 services ...