I was convinced by a SunTrust employee to move my personal and business accounts to SunTrust. Two months after I moved them, I got a letter from them saying my "free account" would now be 10.00 per month. I then contacted the branch manager, and she assured me she would waive the fees. ...
The banking manager allowed SunTrust to deduct fees from two accounts that were sold as "free" checking accounts. When the issue was brought to the manager's attention, she refused to reverse the fees, which totaled $160. She claimed that the accounts may have been set up as free, but ...
My elderly grandmother had her purse stolen in 2004 and asked her bank, SunTrust Bank, to close her checking account. They did not close the account as she had asked, and many checks were written on her account by a thief. The bank closed the account three years later and opened a new one for my ...
I opened a new account with SunTrust a few weeks ago in order to have my tax refund direct deposited into it. The actual refund was for my fiance and common-law husband (we had been together for about 16 years, and I live in Georgia). We have an 11 year old son. My fiance passed away last September ...
On May 31st I purchased a brand-new 2010 Toyota Prius and had the vehicle financed through SunTrust Bank. In July I had the vehicle refinanced for a lower interest rate with "Bank B." I took a check for the balance of the loan in full from "Bank B." Stamped on the back of the ...
I have been a loyal customer of SunTrust for decades, even before it was SunTrust. They have the nicest people working in their branches. I never had a single problem in all those years, until April 10. One bad employee introduced me to the hostile, elusive and unresponsive management structure. On ...