08/21 Have worked in local call-center for Bremerton, Washington for 10 months. Over this time, I have seen a lot of good reps be sent out for supposedly not providing good customer service while on the phones to the customer. How are we as Reps of Sprint, to make every call 100% Issue Resolution ...
I have called to multiple 1 800 phone lines for Sprint and they have found nothing with my name and or social security number. I have finally got to the bottom of it and in 2005 they pull up an account with my name and social and it is fraud. I have never in my life had an account or phone with ...
I'm not happy with Sprint! I've been a customer for9 years and I feel like I just keeping getting the run-around! I've had NUMEROUS problems with the Instinct (It's been replaced 13 times). Each time I speak with a rep, they agree that the phone was not what it was promised to be. I have been out ...
I admit, the beginning of this is my own fault. I neglected/forgot to cancel my Sprint account, and the payment on the balance because overdue. When I realized this in Jan. 2011 I contacted Sprint explaining that I no longer needed their services, and requested a final bill be mailed to me. I was ...
I use my service the same each month, yet all of a sudden spike charge for overage on data for last quarter of month. 190 dollars extra is over 100 dollars average 4 month typical. Good customer yet I was maps with poor customer service. No one at sprint on same page. On same month of the alleged ...
I was with Sprint about 6 years ago. I left my father in charge of paying my cell phone bill while I was deployed. Which he failed to do. So I owed Sprint about 350. I paid them when I got back from my deployment. I got married shortly after I got back. I got a letter from Sprint saying that I ...