I purchased glasses from Sears Optical on 07/21 In Texarkana, TX. It was supposed to take a week to 10 days to receive them, but after 10 days the manager called me and said there had been problems at the factory but they would be ready soon. Thursday I received a call from the manager stating my ...
On 02/28 my daughter and I decided to go for an eye exam, my previous provider told me it will take them 3 weeks to provide my prescription glasses so we shopped around and stopped by Sears Optical, they promise me the glasses in 2 weeks but it didn't happen. It took them the whole month or more to ...
I have always put my trust in Sears, so I went to the optical dept for my glasses. My glasses have had a separation of coating from the lens since the beginning, all they do is clean them and hand them back. I went back several times, and again the clean them and hand them back, they won't fix the ...
They refused to exchange a pair of glasses I didn't like for a same-priced-frame in a smaller size. The original eyeglasses were too heavy. They said I could do an exchange within 90 days, which is what I did. Now they won't give them to me. After three weeks they keep saying it's not in yet. I ...
I've ordered glasses from this organization months ago. The eye prescription has been wrong from the beginning. This is the 4th time that the glasses have been returned to be corrected. They say, next wednesday they will be here. That wednesday never comes. Then the guy that works there said I'm ...
My glasses were wrong and I could not see with them. When I took them back the clerk, Robert ask me to go and see my dr the made the prescriptions and I refused, stating they were to see about fixing them first then if they did not work I would go back and see my dr. I left my glasses and never ...