I have always put my trust in Sears, so I went to the optical dept for my glasses. My glasses have had a separation of coating from the lens since the beginning, all they do is clean them and hand them back. I went back several times, and again the clean them and hand them back, they won't fix the problem, which is the coating is separating from the glass. It's like trying to see through filthy lenses. Now... My sunglasses, the first pair fell apart in the associates hands, so she got another pair, they fell apart on me, as did my regular glasses!!! So they picked out another frame for the sunglasses which didn't fall apart, but arms spread out so far they nearly fall off. I've taken them back as well and ask that they make them tighter fitting, they too are the same as when I took them in. I've stopped going back because I never get any real help to say nothing of satisfaction. I have an exchange date (for the first pair of both pairs of glasses) of06/29. Granted it's been a while, but as I said, it does no good to go back. The Customer Order number is 450795766.
Thank you for anything you can do.
Dianne Ard
[email protected] - 734-646-7835
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