On November 1st we called to request repairs for our Kenmore dryer. The girl we spoke with was almost entirely focused on selling us the $195 "warranty." It took over 10 minutes to actually get an appointment for the following Saturday as they had no other times available. Saturday came ...
Our air conditioning went out May 28, we called customer service and they said they could not get anyone to go out until June 8th. We were told they would call June 7th to let us know when someone would come out, which was anywhere between 8 am and 5 pm. Around 6 pm we called to say no one had come ...
My street address changed for 911 purposes. When I notified Sears, instead of changing my address, they opened a second account under my name. Therefore subsequently, (several months later), when I scheduled an appliance repair, although I had a service agreement, they made me pay for the repair. ...
I have a Master Protection Agreement for my refrigerator and called 1 month ago for an appointment to fix our refrigerator. The appointment was for today, July 14th from 1-5 pm. I called the Sears phone number this morning to confirm this appointment. The message said a technician would arrive ...
I wrote a complaint on the Sears wall yesterday about Sears messing up my service appointment and leaving me stuck without my dryer for another week, and the horrendously poor assistance I got from the 1st customer service person I called. Scott J. responded to my FB post and senior case manager ...
I find sears homeservices to be poor... I bought a top of the line tiller and it failed at the first of the second season. Called... 2weeks for first appointment... Repairman found the belt off and bent down two guides to repair the machine... He went to test the unit and broke the pull rope... Had ...