We notified Sears of a problem with our refrigerator August 8. A technician came August 10th to diagnose. Gave a diagnosis that it needed major repair costing $800 dollars. This was the second time it needed major repair and a new unit is $999! Then he gave us all sorts of incorrect information. ...
I purchased a protection agreement that is not accepted by my Visa Warranty. I want to cancel it and receive an invoice for the repairs made, not under the agreement. I am willing to pay the higher price of the repair, as long as I can get an invoice proving what I paid. ...
Sears Service advised 1 PM to 5PM arrival time. No show or phone call to say late. Called service center and they advised would be here by 6 PM. No contact ability with service tech. ...
I am writing to you in need of customer help. We have been through all the avenues Sears has provided and after 31 days of calls, cancelled service calls, no status on parts, and rude Sears people we still have no AC or heat now and still no end in sight. This began on September 3rd when we noticed ...
Our ice machine stopped working. Frig not even 2 years old. We called Sears and the tech came out a few days later. The tech said ice got stuck in the machine. The ice was knocked out and the machine started to make ice or so we thought. Two days later we had zero ice. Called Sears again. Tech came ...
I had a service tech in to repair our icemaker. A month later I deployed to Iraq and about another month later the icemaker was broken again. Six months later when I returned home, Sears told me that since it had been past 3 months, they would not honor the repair service. One year later, I finally ...