I went to Pep Boys in the fall of 2002 to have my battery replaced, dropping my car off at 8 am.initially the service seemed okay. When I returned at 12 pm to pick up my car everything seemed okay. However, as I approached my car I saw that the driver's window was partially down. It was beginning ...
Here is the letter I sent to he corporate office. I took an hour to type this up and of course I never heard back from anyone: I see that you are the person that receives the "how are we doing" evaluation cards from customers. I thought it might be beneficial to you to receive a recap of ...
I had all 3 motor mounts replaced in Houston Texas. On drive to El Paso, transmission gave out. (Now, I believe motor mounts might have contributed to this) Had car towed 140 miles to Guthries Transmission in El Paso as I was stranded in desert. Had transmission rebuilt and motor mounts replaced. ...
Pep Boys replaced my front brakes. Nothing was wrong with them, just time to replace the front brake pads. First time brakes were done to my 2001 Ford Van. They lifted the van up incorrectly damaging the underside of the body. They did not do the brake job correctly leaving out steps. Brakes ...
I visited Pep Boys in Apache Junction Arizona several months ago for a small job on my air conditioning. They called me after I was without my car for 3 days explaining that other problems were found, work that was estimated to cost around $900.00 but that was needed in order to drive safely. They ...
Automotive supply chain Pep Boys fired a Tucson store manager because his military Reserve duties took him away from work. Several other reservists fired from Pep Boys in tucson and Pennsylvania have contacted a military advocacy group with similat complaints about this company. For further info go ...