I am very disappointed in the standards set for customer service on the phone, and in the service centers alike. Representatives hang up on customers. It's difficult to resolve issues on the phone, web, and in person. These employees represent the company, and when they're rude, the company loses ...
I've been a customer for over a year and have called the help line many times to try and see how to get a better signal but nothing has changed, it's very frustrating that i can not receive important calls or call in emergency's. I am almost at the point to where I'm going to drop Metro PCS and ...
I have had several issues with my service regarding the bill cycle. I let my phone get shut off in order to change the bill cycle, this did not work and I was charged 51.00 for 2 weeks service. I then went into the Clear lake Ca store and spoke with a boy at the counter he informed me that I would ...
I have submitted a long and descriptive review of the horrible service I have receive at your Clear Lake Ca store. I hope you will review it and contact me if needed I am going to take this matter to the highest level in which I need to. BBB will be my next step. From there I will continue until I ...
I guess I'm joining the club! Metro pcs is garbage. I am convinced that they are selling defective devices and they know it. I just bought the stupid LG Connect and the thing is driving me nuts!!! At the store it works very fast, but at home: it will not connect to my network, drops calls, losses ...
Metro should definately go out of business they are useless... I am having problems logging on to my account to get my bill and there is nothing they can do about it what are you there for... I called the first time they lady sent me to a supervisor who reset my password but the reset they sent to ...