Terrible customer support experience. First of all, two of the three calls were drop whether it was metro pcs line or hang up by customer support team, I shall never know. When I finally get to the third support team, she had no idea how their online setup works. *online signup link did not work!!! ...
The custom service sucks!!! And the company keeps adding fees from nowhere with no explanation! I had the $60 dollars plan and from nowhere they raised my bill to $75 dollars. I called the costume service and spoke to 3 different people and no one solved my problem or explained me the reason for ...
Most difficult customer service I have come across. Lady at other end was hard to understand and was on a poor connection. Took 45 minutes to make a payment of $40 using credit card because they said they needed security codes. After explaining that we had no securit code, the agreed to take money ...
I have taken this phone back to the service center 10 and metropcs/nor huawei want to respond to the worse phone that has every been put on the market. I have attempted to talk to metro/huawei, cpu and better business bureau and continue to be mate with negative results and metro is even refusing ...
I've had Metro pcs service for at least 5 yrs. One thing I've learned is to ALWAYS bring a tape or digital recorder when going to their official stores to as or change services. Because their employees are all well trained at double-talking, telling lies, and generally changing up on you in order ...
First of all there are two lines on my plan my mom uses hers and I have my htc smart phone. I have a previously used Samsung, that I wanted to switch back to from my smart phone because the screen cracked. This is for now to continue the months service I paid for. When I called and asked how to do ...