I had my glasses for about a year and dropped them on the concrete and i cracked the lens. Obviously my fault, sent them in and they replaced the whole pair for $70! Brand new. I have always had great customer service from them. I think all the other reviewers just want free stuff. ...
I have had a pair of Maui Jim sunglasses for several years. A while after I purchased they broke because I sat on them, clearly my fault. I sent them in for repair and it was handled professionally and expeditiously, at no cost to me. It supported their great customer service policy and I raved for ...
Maui Jim sunglasses are expensive and junk. I purchased a pair and as a result of a design flaw the temples kept breaking. After many replacements the center front of the lens cracked. Factory will not fix them and I will never buy this CRAP again. ...
"Best customer service"... BS Bought a pair of Mauna Loa's less than a year ago (over $300) and the bridge broke. They and the dealer I purchased them from told me that that model was discontinued. The stress cracks in the glasses and the broken bridge were not covered by the warranty... ...
Do yourself a favor and stay away from these glasses. The coating they put on the lens is not as good as other sunglasses. Their CS says you need to clean with soapy water and who always has that with them. What a joke! I have owned other glasses for long periods of time without any problem. The ...
Sent my Maui Jim sunglasses in for repair, after telling the cust. Service lady that the glasses had percription lenses. 2 weeks and 13 bucks for shipping and the glasses show up, just as i had sent them (but covered with handprints) and nothing had been done. The enclosed not states that they will ...