"Best customer service"... BS
Bought a pair of Mauna Loa's less than a year ago (over $300) and the
bridge broke. They and the dealer I purchased them from told me that
that model was discontinued. The stress cracks in the glasses and the
broken bridge were not covered by the warranty... Are you kidding me!
What is the sense of having a warranty to begin with if they can't
hold up to simple wear and tear? They offered to give me 50% off the
price of a new pair from their website (in other words 50% of of full
tilt retail). What a cray outfit with equally crappy customer
service. You would think that a high end company would stand behind
their product, guess again. Companies like L.L. Bean, Filson, Cannon,
Ray Ban, Helly Hansen come to mind as reliable companies I've had
outstanding customer service from and have gone the extra mile to keep
a customer happy and will get my complete loyalty. Had a 25 year old
pair of Ray Ban's that were fixed at no charge. Maui Jim... Crap!
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