Last year I bought a Magellan Roadmate 760 for myself and for my Dad. Both had to be replaced - mine before I had it a month, my Dad's after about 6 months. Amazon.com replaced mine with no hassles. Magellan replaced my Dad's, again with no hassles. Both replacements have worked well. HOWEVER, when ...
Search the Internet for Magellan GPS and you will find plenty of stories of its bad, nay, horrible, customer service. I have a Magellan story that shows not only bad customer service, but what I would say amounts to a scam. The summary of the issue is this: Magellan is selling map updates that are ...
I am having a problem with Magellan. I sent my unit off to get repaired in August. They took my credit card information to charge me for repairing the unit and said it would be a couple of weeks. A month went by and I had not received my unit back. I called Magellan and to get someone who did not ...
Megellans customer service is by far the worst we have experienced. Based on our experience, it appears that Magellan's customer service tactic is to put the customer on hold for long periods hoping that they will hang up, always making the customer call back, never agreeing to follow up with a ...
I contacted Magellan tech support on September 17. Today is now October 22 and I'm still waiting on the replacement gps. It's under warranty. I only live 20 miles from where they're shipping it. At the time I called I hadn't even had it 6 months. The satellites would go down and put me back up 14 ...
TERRIBLE CUSTOMER SERVICE, COUNTLESS HOURS ON HOLD, PROMISED BUT UNRETURNED PHONE CALLS, promised but not delivered repairs, possible computer problems from installing mapsend and questionable reliability all make Magellan a company to avoid. Once you've bought something from them you are trapped ...