Lens.com
Found 25 reviews / complaints
Page 2

Lens.com
Billed Me and Shipped a Cancelled Order. Won't refund money! Awful Customer Service. Lousiana Missouri

Internet & Web samantha233 0

I placed an order with Lens.com on June 12. On June 25 I received an email saying they could not get authorization from my credit card company to bill me. At this point I did not want the contact lenses because it was taking too long. On June 29, I called them and asked if they had billed me for ...

Lens.com
Want to get ripped off? Try lens.com!

Health & Medicine Anonymous 94693 0

On May 6th I ordered contact lenses Lens.com by phone. I was told that my total was $196.04 US and that shipping is 7-15 business days. On May 15th phoned back because my MasterCard had yet to be charged and I wondered if the order had not gone through. When I called I was told that there was a ...

Lens.com
Surprise Handling Fee

Health & Medicine ARC1 0

I simply bought some contacts from lens.com. I rarely examine the totals on online purchases since the pc does no create a error when accumulated brand products. When I was looking into my purchase, I realized that this pc did create a error of $10.40 within their benefit. After I named customer ...

Lens.com
PATHETIC CUSTOMER SERVICE - Sent wrong contact TWICE, charged 460.00 on my card!

Health & Medicine Ashutterbug55 0

I sent my RX for contacts to this company, two times they send the wrong contacts, each time, they charged my card 231.49. Each time, I had to go to the post office and pay 11.30 to return the contacts. They received them back (they were tracked by the post office) and never bothered to contact me ...

Lens.com
Wrong contact prescription & colo

Health & Medicine michael2305 0

I fowarded this criticism to Lens.com and also the Better Business Institution on 2/4/09: Attn: Lens.com - Jennifer Cole Representative of Client Satisfaction: I requested 2 set of connections from your own organization on 1/12/09. Order # 926180. After I received them from your own organization ...

Lens.com
Bad service

Shops, Products, Services Irvin13 0

It was an excellent knowledge. I'd some issues studying my prescription but I named the client support and was attached to a live individual immediately! The client support representative (Betty) was really pleasant and educated she responded all my concerns and assisted me put my purchase. I also ...

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