I sent my RX for contacts to this company, two times they send the wrong contacts, each time, they charged my card 231.49. Each time, I had to go to the post office and pay 11.30 to return the contacts. They received them back (they were tracked by the post office) and never bothered to contact me ...
I ordered my lens on September 7th, and emailed them my RX. I will not receive them until October 7th I just found out. They were not shipped out until Sept. 29th, claiming they were on back order. I ordered my husbands lens through lensdiscounters.com and had his in 8 days from the day of order. I ...
On 11/17, I ordered Toric lenses from LENS.com - their website states great customer service. In mid December, I called because I had not received the contacts or any e-mail or information on the status of my order. When I called, I was told that the Toric lenses take longer - understandable - but ...
I had a very similar experience as the other posts. First of all my order was cancelled without informing me via email or phone. I only discovered it was cancelled after logging in to check on the status. My doctor's office called lens.com to clarify the issue and said the representative was ...
First I want to say I had the same experience as the first post although I'm not waiting weeks. They say on the website they will ship out in 48 hours and then 5-7 days for shipping via USPS. No option to get it sooner. As far as the person who wrote the rebuttal. I DID go to my eye doctor and he ...
Company did not deliver as promised and further refuses to ship product overnight. Very poor business practice. Two weeks ago they promised delivery the following week. They did the same last week, promised delivery this week. Today they are telling me they will ship next week but will not ...