I was late with a payment to Kay Jewlers so I got a call from a rep. I set up payment arrangements (on Saturday) with him for the following Friday. A few hours later I got a call from a strange number. I answered and it hung up. This happened the next day a couple of times (Sunday) and proceeded to ...
I recently celebrated my 1st wedding anniversary 7/29. I bought my wife a set of diamond stud earrings in April. She purchase a Movado time piece for me on 6/26. We presented our gifts to each other around midnight on our anniversary. The watch was beautiful but it was a little large. We were going ...
My husband and I purchased our engagment (1karat) and wedding bands from Kays in 2008. We paid extra to have the warranty that replaces diamonds that may fall out and also you can have your ring re-dipped in the rotium since it is white gold and can turn after wear. We send them off about once per ...
I to have had the pleasure of dealing with Kay Jewlers (it will cover anything extended warranty). That was what I was told by sales clerk when I purchased diamond necklace for my wife. Yea I know they'll tell you anything when trying to sale you something. Bottom line is don't waste your money at ...
My husband dropped off all of our rings for a routine cleaning on 7/8/09 at Kay Jewlers. The newbie on duty that night mention that mine needed replating. I didn't even know it was plated, but that's another argument all by itself. I will be a much more informed customer next time. So anyway, we ...
I had purchased a set of wedding bands for roughly $600 less than a year ago and sent them back to be repaired on three different occasions. The last time I sent them I asked for a refund and they told me no. Then had asked for replacement rings and they told me no. The rings had all cracked in the ...