I purchased a Roomba (robotic vaccuum cleaner) from iRobot. The company I work for has manufactured components for iRobot's tactical product line, so I was aware of their commitment to quality, and assumed that it would be reflected in their consumer products as well. The first one I had died 10 ...
I purchased a Roomba (robotic vaccuum cleaner) from iRobot. The company I work for has manufactured components for iRobot's tactical product line, so I was aware of their commitment to quality, and assumed that it would be reflected in their consumer products as well. The first one I had died 10 ...
IRobot 's email and phone customer service is hard-to-reach at best, clueless and tied to canned responses at worst. Two different reps provided two different and conflicting answers when I pointed out that a part (spinning side brush on the Roomba 535) is in stock on their website, yet backordered ...
I have had 4 machines replaced in a year, the fourth is broken and after they fix or replace this one my warranty is up and other than phone help I would have to pay for a replacement. The track record for this machine doesn't give me hope that a fifth replacement will work any longer than a month ...