IRobot 's email and phone customer service is hard-to-reach at best, clueless and tied to canned responses at worst. Two different reps provided two different and conflicting answers when I pointed out that a part (spinning side brush on the Roomba 535) is in stock on their website, yet backordered when requested under warranty replacement. The only time to get through to their phone customer service in a timely manner is right when the phone lines open. Email responses are boilerplate/canned replies unless one is very, very persistent.
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