Recently purchased a brand new HP computer and immediately experienced trouble with the disc drive. I phoned their help line, assuming someone could guide me through the troubleshooting process. They kept me on the phone for two hours (this, despite my suggesting that it might be better if I just ...
My name is Marc Barrett, and the following is the cliff notes version, but a 100% true account of my nightmare with HP customer service. 11/15 I purchase laptop for my wife as a Christmas present. She is a teacher, so I thought it would be convenient for her to be able to bring back and forth to ...
I gave my wife an IPAQ 111 as a gift and during normal usage, the screen was being scratched by the stylus. I called HP customer service and was told that the stylus should not cause scratches. If I sent the product in they would examine it and repair it under the warranty if it was defective. ...
I bought this HP Slimline in Nov.in Sep the monitor would blank after a while, just a line of light at the top and bottom. The HP website indicated that there had been a power supply/motherboard/video card issue with this model. I contacted HP support via email, and after trading emails with them, ...
I had a repair issue that HP needed to take care of my laptop. First, it took weeks to get HP to do anything about the issue. Then, a HP representative told me they would send me a return box to ship it to HP for repair. I replied that I could not be without my computer. She told me that they would ...
Both of my sons received this model laptop one year ago for Christmas. On both computers, the wire cord to the battery adapter has burned out at the end closest to the computer. It appears that the wire got so hot that it melted its coating. ...