I went to purchase a grill for my husband for Christmas, and my friend let me borrow his truck to pick it up since it was going to be a surprise. When I arrived, I purchased the grill and two gentlemen came out to help load it. They first lifted the grill into the back of the truck upright, then ...
In OCTOBER I ordered an LG refrigerator through Homedepot.com. The unit was on backorder, and I was told to expect 2-3 weeks until the order could go to the manufacturer. I could live with 2-3 weeks, but more than 2 months have gone by and I am running out of patience. Four weeks passed before LG ...
We ordered Levelor custom Roman shades from Home Depot in August. We waited over a month for installation. Once the shades arrived, the ring cord used to pull up the shades was broken. Second, the clips/handle to pull up the shades were missing. Third, the shades did not line up correctly and had ...
This is a story of how the failure to listen costs a business its customer's trust. I custom-ordered a window at the Home Depot on Capitol Expressway in San Jose, CA, on November 12. I fully paid for it at the time of the order. On November 25, the store called me and said that my window was ready ...
After 18 months, the door water and ice dispenser failed. We had a 3-year service warranty. After a week of listening to this unit clap and blink, the service tech required another week to order parts. Then the refrigeration in the refrigerator section failed, and now we have a 1000 "ice ...
This report is opinion and my sole interpretation of events. I refused to pay $4000 in fraudulent charges that Home Depot Credit Card Services billed me. The company never reported me as delinquent to the credit reporting agencies. In other words, they never touched my credit rating. Home Depot was ...