COMPLAINT: I called ahead to check on the availability of 2 pieces of Styrofoam panels. I asked if I could get some assistance tying the panels to my SUV roof. No problem, is what I was told. I drove 32 miles one way to get them and asked for help. A nice associate did not feel he was talented ...
First of all, I was skeptical of going to Home Depot in the first place, so I decided to give it a try. All the other employees were very polite and helpful, except for a tall man named Kelly from the millwork desk. When I finally received service after hitting the customer service button 3 times, ...
I was told that Rigid tools would be guaranteed for life at Home Depot in Marion, Illinois. I was told I had to save my receipts and I could bring the tool into the store, present my receipt, and get the replacement tool at that time. I went in to Home Depot and tried to do this as I was told. They ...
Recently the water heater unit at my condo broke down. I called a dozen plumbing companies that would replace the failed unit within a few hours. Their quotes, including workmanship, were between $850 and $1100. I decided to go with Home Depot, which quoted $670 for the new unit, professional ...
In November 2006 I bought a cordless hammer drill kit, 24-volt, of the Rigid line. One thing alone made me choose this house brand from Home Depot: Rigid comes with a free lifetime warranty. In December, both the chuck and the trigger of the drill broke. Late in December I took the kit back to Home ...
My purchase was a power washer along with a $99 Extended Service Plan covering four years. It quit working at the two-and-a-half-year mark, and I brought it in. A clerk suggested I select a replacement, which I did. When I went back to her, she reported that the manager had decided against a new ...