I was quoted 93.62 for a new hardrive on 9/28. When I received my credit card statement I was charged 284.52 an overcharge of 190.90. When I call HP to resolve the problem I am told the 284.52 figure is correct. When I give them the date of the call and the order # and ask them to pull the phone ...
We bought a HP laptop online on June. On August the laptop broke. We checked the problem over the phone with the technitians for over two hours and they said that I shuld send the computer to them to be checked. I told them that I did not pay $ 800 USD for a repaired computer and that I just wanted ...
I ordered a PC through HP online. When they delivered to my house, the package looked like a used box with several holes and random writing and it was already open on the bottom. After calling HP Customer Services, I was directed to online chat support. It was so slow and the agent rarely answered ...
I ordered a laptop free windows upgrade 7 clearly stated on screen I went in and proceeded to build my computer it arrived oct 14th I waited oct 22 no upgrade can not upgrade because it was windows vista basic that was not clarified when ordering this product made several phone calls they even had ...
HP customer service is terrible. Received a new desk top which was missing antivirus software I had purchased. Thought it would be a simple call. Over 3 days I spoke to total of six people. The last call went on for 90 minutes. Still no resolution. One person told me it should ahve been ...
I made 3 calls in a 60 day time frame to HP sales. I asked and was helped to set up a laptop to my specs. I asked if any new models would be coming out soon, or any changes to this model or would this model be eliminated, as I was in no hurry to purchase it. Each phone call I was told the same ...