Until recently Hewlett Packard was my company of choice... Not because they had killer computers, but because they had good customer service. Something the electronic companies do not realize is that there is a huge population of us over-40s professionals who prefer functionality over glitz and ...
I purchased an HP dv9000us laptop a little over 2 years ago. I have had nothing but trouble. A couple of times I called in but always some impediment. Recently my screen went out. My warranty ran out but what is funny is that HP knew of these problems, posted a bulletin and indicated that if you ...
You have not lived until you have tried to make a service call to HP. This started when I received the incorrect warranty replacement part. I spent 5 hours over 2 nights talking to their "world class" support personnel in India and the Philippines. If I hear "hold for just 2 ...
Called the technical number, someone in India answered. It was very difficult to understand them. They told me that my warranty on my printer had expired on June 19th and I was calling July 2nd. I told them that my printer was not a year old since we did not have a computer in June. We purchased ...
We have one of the Hewlett Packard slimline desktop computers and in the year and a half we have had it, we have had all kinds of problems with it. We had to send it back just a few months after we had it as it kept freezing up all the time. Thank goodness we have a Dell laptop as a backup. This HP ...
It has been a week and my new mini HP is dead. And I have still dealing with the resort mentality of customer service located in Costa Rico who would rather deal with you tomorrow than today... And in the end some of you have sat there for months with a new but non working computer. HP's customer ...