I bought a new cap from Hearthside and was glad to get a real live person in their customer service on the phone to help me make a selection. Product arrived quickly and was just what I needed. ...
I contacted Hearthside to order a replacement log set for my gas fireplace. I was informed that the model was no longer manufactured, but the representative was able to find me a similar compatible set. Later I was contacted to tell me that the price was less expensive than originally quoted. The ...
I purchase the Direct Vent Gas Fireplace in Nov at a very reduced price. The product was in excellent shape when it arrived, but the additional stack was the wrong size. It took a couple of weeks to make the correction... But was completed by Hearthside at no additional cost to me. I am very happy ...
I origianlly purchased a gas log, with damaged deliveries on two accounts, so I was a little nervous whe nI decided to buy a gas insert a year later. I purchased a direct vent gas insert and could't beat the price. Paying retail is just insane, so this was the way to go. Delivery was by freight ...
We purchased our Large Green Egg for outdoor cooking from Hearthside because their online price was the best. The Egg arrived on time and in good condition. We were very pleased with their service. ...
Still have not received my $225 refund for the damaged for Empire Cast Iron Surround (SC33-6-BL) sent and returned well over a month ago. This notice serves as proof of delivery for the shipment listed below. Tracking Number: 1z2217310340647405 Service: UPS Ground Weight: 77.30 lbs Shipped/Billed ...