Dealing with this company has been the worst experience ever. As all the other posts have mentioned. They make it as hard as possible to file a claim. It must be mailed in, not faxed or emailed, although they do email you the initial request. Then it has to be mailed within so many days or else ...
I purchased a 5 year warranty plan from Bob's Discount Furniture for a sofa and chair I bought from them last April. The "service" provider was Guardsman. I called to report a couple of tears in various parts of the sofa on Sept 14th this year. They sent me a form to complete and return ...
Approached Guardsman to correct a desk under guarantee... Offered them anything. Reciept from 2 yrs before, paperwork in the desk. Was questioned exactly what the harm was before they refused me stating used to do not have it for them within 5 business days of the occurrence... WHAT'S THE ...
My wife purchased a fairly expensive sofa from Ethan Allen and purchased the Guardsman protection at the same time. About two months ago, out cat got locked out the room where we keep her box, and she decided the sofa was as good a place as any to pee. This was on a Thursday. My daughter's 6th ...
Purchased a-5 year. Prot. Arrange for new sofa in Feb. 2005. Sewing has come undone in support which your back-rests. Positioned state today 2-4-09 and they denied it, stitching isn't protected. Visited Jeromeis for aid, they ostensibly explained I was SOL, despite me performing just like a client ...
I contacted guardsman to correct a problem with a seem in my leather couch and sofa. There process to place a claim is Absolutely ridiculous. I had filled out a form mail it to them for review. They denied it because the damage was not done by a human error. So if i lied on the form and said i ...