This service tech in too much hurry to trouble shoot problem 3 to 4 returns to milk copany time an mine also forgot tool box on second try when i tried to call to let him know the same cable he fix in a hurry was off so i put tools in gradge an went to buy mimutes for cell phone an run errands for ...
Being that I live in a Post Property here in Dallas, I am relegated to one and ONLY one option for cable and that's good ol' Grande. I don't like being forced to choose something, but in this case had no choice but to live with it. So on 12/29 $157.00 was charged to my credit card. Yes $157.00 for ...
Being that I live in Austin, Timewarner owns almost all the cable rights in apartments. I was ok with this until my digital box freaked out, and I found out how much cheaper rates were in other areas. I don't like being forced to choose something so I had no choice but to live with it. THEN, I saw ...
I called to grande because of problems with picture. They sent someone out and he told me that it was my tv. It did not look like a problem with tv so i asked them to send out another tech. They sent out the same tech. He told me the same thing. He never once went out to look at the cable outside. ...
Below is a letter I sent to four different offices at Grande: October 4 To Whom It May Concern: I have never resorted to actually writing a company directly regarding a complaint, but after having dealt with the service personnel at Grande Communications, I feel as though it would be a crime not ...
This company is the worst in handling complaints and technical support! I purchased a brand new 36" television on march 1. It worked fine up until I hooked the a new hdtv converter box. After 3 min. My tv turned off and never came back on. The t.V. Is powered thru the converter. The t.V. ...