I used Gexa as my electricity service provider for over a year and suddenly they started claiming that my payments were late and charging me late fees. All of my payments were mailed 10 days prior to the due date (via an online bill payment service). I called their customer service line and ...
When I signed up the Gexa Energy service, I was told that there is no switching fee, no cancellation fee, and I can switch to other company anytime I want. My contract states in large letters $0 cancellation fee. As I moved, I called to close my account.in my last billing statement, Gexa Energy ...
We switched to Gexa for my small business. We always paid bills online. One payment was received by them, but never posted, so they cut my power without the proper notice. When they found the payment and eventually applied it, it took several days for them to turn the power back on.in the mean ...
We were refered to Gexa by a friend who thought they were wonderful. When we signed up with them in June or July of 05 we asked for automatic bill deduction. We were told no problem, as for today August 06 so bills were late and we were even shut off a time or two. My biggest complaint comes from ...
I switched over to GEXA 10/21, I received a contract that states no cancellation fee which was also confirmed by the sales rep. I didn't receive my first bill so I had it sent to me and have had to call each month to find out how much my bill is and the due date. A recent bill states that the price ...
Gexa Energy is a prime example of you get what you pay for. Their hold time for customer service calls has put me over my minutes on my cell phone and actually cost me more than the money I would have saved by using them. The average time I have been on hold with this company has been about 60 ...