I previously moved and transfered services to gexa. I had a previous balance of $86.82 from that address so around December after about an hour wait, I finally got connected to customer service which told me that in order to pay the previous balance I had to pay also my current charges of $163.89 ...
Our electricity bill was $600.00 for the month of September. We contacted Gexa Energy to ask for a payment plan. A payment plan was set up: we would pay the current amount plus an additional $127.00 beginning Octber 17. Payment was posted on the 17th. Since we have 3 small children, we called twice ...
Yeah, Gexa may offer lower rates, but you get what you pay for. The average wait on the telephone for customer service is over one hour—yes, an hour or longer!!! If you're 7 days late on payment, your utilities are shut off and heaven help you, it's a 3 day wait for Oncor to reconnect since you're ...
I have been a Gexa energy customer for several years. They were once the most affordable electricity provider in my service area. However, they have begun to raise rates in excess of their published rates. When I called customer service after receiving my June bill, I was told that the rates listed ...