Yeah, Gexa may offer lower rates, but you get what you pay for. The average wait on the telephone for customer service is over one hour—yes, an hour or longer!!! If you're 7 days late on payment, your utilities are shut off and heaven help you, it's a 3 day wait for Oncor to reconnect since you're no longer a direct TXU customer.
Gexa says it's Oncor creating the wait and Oncor says Gexa hasn't turned in the reconnect notice. They offer nothing in the way of allowing you to postpone your payment a few days, their policy is if you're one day past the due date or have shorted your payment more than $10, you're up for immediate cancellation and nothing will suffice except payment in full.
I signed up with them through ElectricityTexas and that was the first and last time I spoke with a Gexa customer service rep in a matter of minutes—they called me. If you have long periods of time to wait, they might be a semi decent electric company, but sheesh, i NEVER waited more than 15 minutes on a higher than normal call volume day with TXU.
By the time you add in their $4.79 fee, their late fee and other charges, it just doesn't seem to add up.
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