After wearing a top once I washed and dried it, It shrunk to the point that I could not wear it. When I returned it to the store the manager, Cindy, at the Westfield mall told me that the return policy said the tags had to be on, and not worn or washed. I asked to exchange it for another top of the ...
I emailed the following letter to Forever 21. I am not hopeful for a positive resolution based on what I have read and if so, they have lost a customer and I will spread the word. "I am writing because I recently had a terrible experience with not only your merchandise but also with a store ...
My daughter has ordered from forever21 every year for her entire time in highschool without any problems. Then all of a sudden she receives an email on a friday that she has two days to contact customer service or they will cancell her order. Both my daughter and myself waited on hold for customer ...
Forever 21 is obviously a cheap (monetary and value) store, which is perfect when shopping for fashion trends that go out of style in a week. However, when I purchased a necklace I did not expect it to break THAT NIGHT. But, it did. When I went to the store to replace the faulty merchandise the ...
Forever 21 Retail Store I bought a shirt for my daughter and she wore it once. I hand washed it per the label instructions and the little brown hearts bled all over the cream background. Forever 21's return policy is that the item can only be exchanged unworn to get a store credit. I emailed ...
My girlfriend was a fan of Forever 21 at the Arden Fair Mall, and we have been in Forever 21 a number of times. Recently, they started selling men's clothing there. Last Monday, I bought a long-sleeved, button down shirt there. It was on sale. I bought it without trying it on first, and thought ...