Forever 21 is obviously a cheap (monetary and value) store, which is perfect when shopping for fashion trends that go out of style in a week. However, when I purchased a necklace I did not expect it to break THAT NIGHT. But, it did.
When I went to the store to replace the faulty merchandise the manager, Suzy, refused because jewelry is final sale. I did not want my money back, I did not change my mind. I wanted the broken necklace replaced. When an item doesn't last past 24 hours that is the manufacturers fault, not mine.
The district manager has not returned the voice mails, the customer service rep, Lisa, said they won't do anything, and the corporate office must be run out of a basement, because their number doesn't work.
So what if the necklace was $7, I refuse to let some trashy place think they can get away with selling defective merchandise because they are covered by their return policy.
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