My husband and I decided to have all the flooring in our Condo done, it was then that we started noticing the commercials from both Empire Today and National Floors Direct. We called out Empire first for the free estimate, that was done but the sales rep (SHELDON) didn't mention the sales promotion ...
I canceled my order only hours after the sales person left my home. I was told I would hear from someone in 1-3 business days to handle the credit for my $200 deposit. Although I would expect any reputable business to issue an immediate credit, I said I would wait. Unfortunately, no one contacted ...
We used Empire for new carpet a few years ago. First, the sales rep talked me out of the carpet I really wanted, then the carpet I finally chose wasn't available next day... Or next week. I ended up having to wait 3 weeks. They sent 2 men who could not speak English or run a straight line, and the ...
1.) The sales representative would not disclose his figures or method of calculation of his estimate. 2.) The sales representative refused to provide us with an itemized list of material and labor costs. 3.) My wife and I were deliberately deceived regarding the nature and extent of coverage ...
Had empire come out for an estimate. First of all I was not impressed with their quality of carpeting. Second, the salesman never gave me an itemized bill for the carpet and instillation. When I called empire the customer service person got a bit snippy with me when I asked why that was. She said ...
Huntersville, NC I fell for the add of 60%off carpet. Being naive we decided to go with Empire spending $3500. Then the lies began. They were not able to provide me with the specs on the carpet, found out it was polyester not nylon. They tried to string me along for the 3 days so that I would not ...