Years back I bought a wall unit from them and they delivered the furniture damage and one of the pieces of the wall unit didn't match with the other. I refused to accept it and I asked them to take it back. It took me about 4 trips to their store to try to get my money back. Every time I went they ...
We purchased a bedroom set. The furniture was represented as top of the line quality which should last a lifetime. The bed frame side support collapsed within 18 months. We called to complain and were told that at the time we purchased the set the warranty was one year. Their new warrany period is ...
In September my sick elderly parents brought nearly $6000.00 worth of furniture at El Dorado because the salesman did a pretty good snow job convincing them that they were getting top quality pieces. Well that was a load of bull s...! The china cabinet was poorly constructed and the hutch tilts ...
Purchased an expensive furniture set from their designer collection, after 14 months, the armoire fell apart from the bottom when we removed a bottom drawer. No heavy items had ever been stored in the armoire, only clothing. The sales person spoke to a manager about the issue, an inspector came to ...