Phone service from EarthLink was not working: dropped calls, calls where we could not hear caller, could not make calls to cell phones at all, echoes, noise. Tried their technical service help, escalated to next level, told that they had changed settings which would fix the problem, but no ...
I was also looking at my bank account, and have noticed a charge from earthlink.net 800-719-4660 GA. I called the number only to go in circles. I went on line and got a earthlink phone number. I called them, and gave them the information trying to locate an account for me, I knew they did't have. ...
In April 08, I sent in a payment for April and May service. I included in my bill, the words "CANCEL MY SERVICE. CLOSE MY ACCOUNT". In June 08, I received my usual bill. (for june service). I called and spoke to a customer "service" rep. She said that I had received this bill in ...
I called earthlink to check on DSL service. They started taking my information and when I told them that I did not have a home phone, they said I would have to get one through another provider. I dont want a home phone, or the bill associated with it, so I said no thanks. The rep then said I would ...
Earthlink billed me for a service I never subscribed to (dial up service) via my verizon bill with out any request or permission. It took 6 weeks and an inordinate amount of time to get the account cancelled and they still wouldn't give me a refund for the repeated billing. What is more ...
I was an earthlink customer for seven years. This year, my DSL service went down and remained down for three weeks. I spent countless hours on the telephone, but customer and technical service were useless. I was ultimately told that I needed a new modem, which I had to pay for — this after three ...