Once again Dick's associates know nothing about customer service. First of all, getting service is nearly impossible (true for all Dick's I have ever shopped at) and then when you make your choice and attempt to check out the poor customer service continues. My son tried to write a check and the ...
I bought a pair of rollerblades for my daughter for Chritmas. Several months later the strap broke makeing them useless. I went back to Dicks and asked them for a replacement. I was flat out told there is nothing they can do and I should deal with the manufacturer. I went home and told my husband ...
I purchased E95-eliptical machine worth ($1699.99) in May and received the delivery in June exactly after 21 days later. The horizontal bar that holds the flywheel was bend - that I discovered after assembly the whole machine and 1st time I used it. For last 16 days I have been calling them almost ...
The customer service at *'s is horrible... It derives from the fact that the left hand does not know what the right hand is doing... I had to go through 2 lines just to return an item... The greeters at the front told me to stand in a certain line, then the people at the counter told me to go to ...
The nightmare began when I foolishly decided to purchase a bicycle for my girlfriend's birthday from www.Dickssportinggoods.com on April 16, nearly three weeks prior to her birthday party on May 2. A reasonable amount of time for handling, shipping and assembly, I thought. I was very wrong. The ...
Lately we are so used to poor customer service that when we receive excellent service it is wonderful..in this case Dicks Sporting Goods store in Manchester, CT deserves a top rating. The customer service I experienced was beyond excellent. I purchased a table tennis table for my son. We picked it ...