We bought airline tickets on 2/22/08 for San Juan Puerto Rico for 5/3/08 to 5/10/08. We flew us air to San Juan and flew delta on our way back. We were charged for 2extra bags by delta on our way back even though we bought the tickets before the rule change on 2/26/08. The delta person was rude and ...
I am too upset over the treatment by Delta agents over a recent flight change due to a recent death in the family which changed a prepaid and prescheduled flight. The return leg of the originally scheduled flight ended up being paid for 3 times because of the uninformed agents who forgot to explain ...
Delta has without question the worst customer service I have ever experienced from ANY COMPANY EVER. They left us stranded in St Louis because the plane arrived late. We therefore missed the last shuttle to our final destination. After spending over an hour on the phone with an Arabic-English ...
Delta.com has a best fare guarantee where they claim they guarantee that they provide the best fare. If the customer finds a better fare for the exact same itinerary, the exact same fare class at a different website and submits a claim form before the midnight of the day that the ticket is ...
Back in late November my husband and I paid for a cruise for our 20th wedding anniversary which included airfare with Delta. The cruise was scheduled with Norwegian Cruise Lines for September. The AAA travel agent booked our air travel in January for this trip from Michigan to Honolulu. In August ...
Never trust this airline and to hell with the customer! I made reservations over the phone for my two children to fly and see me for the summer. I spent over 25 minutes speaking with a representative and obtaining the information needed for the children to fly. I asked not once but twice if there ...