I was told by the Dell sales agent that I may return my new Dell Studio laptop to the company within 30 days of purchase without any restock fees, without shipping fees, etc., for any reason. Dell customer service and tech. Support tell me otherwise. I am told that my return does not qualify for ...
My notebook needs to be repaired regardless of an expired warranty because the problem was pre-existing. I feel like a small fish and Dell is the whale. The whale eats me and doesn't feel it, so doesn't care. I can't get a direct extension to anyone... Must go through the call process each time, ...
Dell Computer seems to be taking two steps forward and three steps back in terms of customer satisfaction. Acting on a recent promotion advertised in my Sunday paper, I placed an order directly with Dell on Sunday afternoon. The Dell circular promised shipping by the next business day (after order) ...
I received a computer from Dell and I purchased additional tech coverage called " my tech team." I was told that if my problem could not be fixed over the telephone that a technician would be sent out to look into the problem OR an authorization would be issued to send the computer back ...
I have had a number of problems with my Inspiron 531. The latest problem is not yet resolved. The technician wanted to reinstall all the software. His credibility was low with me in dealing with the problem. I would like to talk to someone whose first language is English and can resolve the issue ...
I received a letter from Dell Computer s to extend my warranty on my XPS 720 3 years for $249. And receive $50 in Dell Dollars back to be used for future purchases from Dell Home $ Home Office. When I placed my order, the person at Dell Computers couldn't understand me and I couldn't understand ...