Customer service is terrible. Returned item purchased for an exchange in size. Item returned in original packaging with all tags attached. Cozy winters claimed item was worn and not in new condition. They wanted to charge me an extra $50 to exchange for a different size. Is this a scam or is ...
I purchased an Outdoor Heated Thermo-Kiity Camper and Thermo Cube and had these products shipped to my parents for their outdoor cat's use this winter. They set it up for her (how else can we tell if she will use the product), he set her inside it and near the bed, and she would not use it. She ...
Our dogs love their heated dog bed! They are a soft pad in the summer and allow our little Chihuahuas to live comfortably outside during the cold winter. We were so delighted with the product that we recently bought 2 more as gifts for friends. Their animals love the heated beds too. We have never ...
Last year I ordered a snow shovel from Cozy Winters. I had a couple of questions about the shovel and the customer service team was very helpful. We recently had over two feet of snow, and the shovel still worked wonderful. It is really nice to have a company that has a customer service team to ...
I returned a heated jacket in original packaging with all the tags attached for an exchange in size. The service department tried to charge an extra $50 because they said the item was worn and used. It was only tried on and taken off because it was too big. How absurd. Someone in shipping is ...
Cozy Winters by email and was called told to check with the manufacturer which had very good warrantee service and I did. After three attempts with the manufacturer to get a satisfactory product I gave up and called Cozy Winters to ask for a refund since the manufacturer told me I would have to get ...