Colonial does not honor their contract. They claim we are not covered for the hot water heater which broke down on Christmas day. Their terms "Coverage will begin 30 days after applicable fees have been received by Colonial." We paid Nov. 1 they accepted they payment in full on Nov. 2, ...
In March Colonial Home Warranty sent us to their customers homes to repair items. We did as they asked and submitted the invoices. As of 6/30 we have received nothing, we have called and emailed numerous times to receive NO response. We have even faxed the invoices with an aging report a few ...
I called Colonial on Friday to have my leaking toilet looked at. The plumber came to my house on the weekend and was able to fix it, he spent about two hours and rebuilt all the inside parts of the toilet and now it works better than ever! ...
I was an AHS customer for years without any complaints. Last year I was shopping for a cheaper insurance and found Colonial Home Warranty. I had 2 claims so far. The first was for my wall AC unit in my sunroom - which was not included (according to their claims dept.). The second claim was for my ...
Colonial was very helpful when it came to replacing my hot water heater and my stove. Both claims were simple and easy. One call took care of it all. The service providers are also excellent. Both claims were handled quickly. The water heater was replaced next day. The oven I opted to take a cash ...
We have Colonial Home Warranty on our houses. Our air conditioned broke on Sunday April 17. We called and the tech came out Monday April 18 in the morning. The tech advised us that the motor was inoperative and Colonial would be contacting us with some options. We called CHW several times and ...