What a nightmare!!! They hardly cover anything and they take their own sweet time responding! They charged 2 service calls for 2 plumbing issues that were done in 1 service call…and they didn’t want to cover stuff. We have had several issues. We’ve been told they won’t cover something—“it’s in the ...
Do not use this company. My refrigerator had a problem and I called for service. Service person came and I paid the $45 deductible. After three days I called Colonial and was told 5 to 7 weeks to get the parts and get it repaired. Told if I pay expedite fee of another $100 i could get it done ...
Colonial Home Warranty, CHW, couldn't find a repair co, told me to find my local repair co., fix the problem, submit a paid Invoice and I would be reimbursed. This was done and sent the paid invoice to CHW and after no response, called CHW and they told me the pump was not covered and the claim was ...
This company says they provide home warranty services for applicances. When they are called out to actually service they find reasons not to service the broken appliance. On the most recent call they told us to have the a/c unit serviced (due to a timing issue) and they would reimburse us... We are ...
I purchased this warranty back in August and my unit stopped working in October. I called and filed a claim and paid my deductible. The contractor they assign is a stranger and unknown contractor that repaired my unit with used parts. He replaced my motor on my unit and just happened not see that ...
I purchased a 36 month Home Warranty from Colonial on 5/18 for $1890.00. It included 4 FREE months and 4 FREE service calls. I also purchased upgrades: Central Vacuum Annual Additional Air Conditioner Annual Pool & Spa Annual Independence Annual Over 5K Square Feet Annual I submitted 4 claims. ...