This company has the most unprofessional contractors, customer service reps, and supervisors. My experience is as follows: The contractor came to my home to fix my dishwasher. After examining my dishwasher he concluded that I needed a new one and he was going to request that Colonial replace my ...
Bought and PREPAID a 3 year policy. Was promised 3 free visits and included pool and spa. When called for repair, Contractor demanded gating paid for coming out in-spite of contract. Regardless of contract stating to the contrary. Contractor did nothing saying that we do not have pool coverage, ...
Beware - homeowners!!! I'm in the process of pursuing a lawsuit (most likely a class lawsuit) against this company for the following reasons: no direct access to headquarters office, intentionally made it difficult for customers to escalate issues, no response, i.E. Not even a confirmation of ...
I would not recommend this home warranty company to anyone!!! I had an undetected pipe leak that caused a more pronounced leak around where the pipe comes up from the tank. They have their policy worded so well that they do not cover any "tank issues". This was not a tank issue. This was ...
I called colonial under my warranty that I have had for three years with almost no claims. The company never responded they assigned but finally came out after I made repeated calls. T After coming over they looked to see if I had a pet and concluded that a part under the refrigerator that could ...
I would not recommend this home warranty company to anyone!!! I had an undetected pipe leak that caused a more pronounced leak around where the pipe comes up from the tank. They have their policy worded so well that they do not cover any "tank issues". This was not a tank issue. This was ...