I paid my balance off and confirmed with the person on the phone that the bill was paid. The next thing I knew, I was still getting a bill. I asked to speak to a manager and was transferred about 7 times, and every transfer went to voicemail. When I did speak to a manager, they gave me a dispute ...
Why are they charging me? Does it not help them to process the payment electronically? Am I stupid? I should send them a check in a 4-foot by 6-foot crate so they have to throw away the rubbish. If we all sent them checks in crates, they would change their tune. We get handed this loan, whether we ...
We bought furniture at Haverty's and financed it through CitiFinancial. No statement was mailed to us until the first payment was already overdue, and then we were hit with a $39 late fee plus a finance charge. Before that, we had gone to Haverty's to say that no bill had arrived, and the store ...
This is a copy of a letter I faxed to CitiFinancial on 5/5/08: To: Research Dept. Fax no. 469-220-2809 CitiFinancial Mortgage Sir/Madam: The CitiFinancial phone representative I spoke with two weeks ago suggested that I send an explanatory fax to the CitiFinancial Research Dept. I am doing so in ...
I have tried to contact CitiFinancial for almost a week without getting through on their 1-800 phone number. I have email access too, but there has been no response to the questions I sent by email. I guess I will have to send payments by overnight mail from the post office. What is going on? I am ...
My mortgage payment is due on the 20th of the month, with a 10-day grace period. When I pay on the 20th, they apply only $78.00 to the principal and the balance of $672.00 to the interest. How can that be possible when I pay on the due date? If anyone out there can help me understand why, I could ...