15% restocking fee for merchandise is a joke. I purchased a laptop returned it in under 24 hours with no physical use, yet I get nailed with a 15% fee. I paid $157 for a product in which I changed my mind about (kind of expensive if you ask me). The Sales manager was not at all kind nor did he ...
Starting in June of my wife took her Compaq laptop in to Circuit City to be fixed. Somehow, the computer power cord failed to work after only 18 months of use. The jack in the back just gave out. At that time, they (Circuit City) told us that it would take 4-8 weeks to be fixed. After 4 weeks, they ...
Circuit city sold me a crappy floor model Sony TV. I walked up to a salesperson and said I want that 19" RCA tv right there, and he's all like I will sell you this more expensive 21" sony floor model for the same price. It didn't have a remote control, but I already had a universal one at ...
I purchased an HP Color LaserJet 2550 printer at a reopened Circuit City in Southlake, TX (suburb of Dallas & Fort Worth), mainly lured by the $50 gift card offer. To make a long story short, the printer was defective out of the box. I returned it (with all manuals, accessories, etc.) the next ...
We bought a new 9.4 ghz phone from Cirtuit City in April. We had just moved and threw away the box, but kept our receipt. The phone was scratchy and cut in and out while talking. We took it back in an attempt to get our money back. They would not refund withouth original packaging and manual, and ...
Circuit City Incident number IM54702. Chris, the new store manager in Grandville refused to accept the return for replacement or store credit of a Sony camcorder that was an open box purchase. I brought the camdorder back within a couple weeks after it was purchased and complained that the audio ...